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a lifestyle label made with love

Warranties & Exchange

WHAT IF I’M NOT HAPPY WITH MY PURCHASE?

If you are not completely satisfied with your purchases, items can be exchanged for another size, item or credit note within 30 days of receipt to:

Carolina Lifestyle
Unit 26, 112 McEvoy Street
Alexandria NSW 2015

Items purchased whilst they were on sale cannot be refunded.

As soon as the return is received at our head office we can dispatch your exchange within 48 hours if the stock is on hand or we can email through a credit note immediately.

If we do not have your exchange in stock at our head office then it can take between 3-14 workings days to dispatch as we may have to transfer it to our office or have it specially made for you.

To speed up the process you can always email us at enquiries@carolina.net.au when sending your return to let us know in advance what you would like to exchange so we can have a head start organising it for you by the time it arrives to our office.

CAN I HAVE A REFUND?

  • Please choose carefully as we cannot offer a refund for change of mind* purchases.
  • We cannot refund or exchange earrings for hygiene purposes.
  • We cannot refund for any purchases that were custom made to order.
  • We cannot refund for any purchases for incorrect sizing. We can exchange the size or we can exchange you for another item instead.

If you require any further assistance feel free to contact us at enquiries@carolina.net.au or you can call our office on (02) 8097 0730.

 

*In accordance with Australian Consumer Law, you do not have a right to return a product if you:

  • changed your mind
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product
  • damaged the product by misusing it used the product for a long time and the problem is as a result of usual wear and tear.

 

WHAT IF MY HANDBAG IS DAMAGED?

  • Handbags are protected from the original date of purchase by a one-year limited warranty (proof of purchase required).
  • If the handbag or small leather good proves to be defective in material or workmanship under normal use any time within the first year, we will repair or replace the item free of charge with same or comparable product.
  • The variations in colour and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag.

 

The warranty does not cover damages arising from dye transference, accidents or misuse, or from any alteration, service or repair performed by any other party other than Carolina Lifestyle.

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