FREE SHIPPING FOR ALL ORDERS OVER $75 AUSTRALIA WIDE | ONLY $10 FOR INTERNATIONAL SHIPPING!×
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Shipping

When will my order be dispatched?

If items are in stock your order will be dispatched within 24 hours. If we do not have the stock on hand the turn around can be up to 7 working days. You will be notified immediatley if the stock is not on hand.

DOMESTIC SHIPPING TIMES

You will receive a confirmation email from Carolina once your order is placed.
Once your order is then dispatched you will receive an email from Carolina with your parcels tracking information.

If you are having your package express posted and you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. 

Shipments in regional areas outside the Next Business Day Network take 2-4 business days. 

We accept no responsibility for any loss or damage to goods occurring in transit. 

Shipping times do not include dispatch time. 

 

INTERNATIONAL SHIPPING TIMES

All International Orders are sent EXPRESS via DHL EXPRESS.

A flat rate of $10 AUD is charged on any international orders.

Carolina dispatches all International orders through DHL Express to ensure that you receive a premium service and fast delivery. Wait no longer! 

You will receive a confirmation email from Carolina once your order is placed.
Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information.

Shipping times do not include dispatch time. 

If you are not home when your package is delivered you will be left a calling card to arrange delivery at a different time.

To avoid this try and provide an address which you will be at between Monday-Friday.

UNFORTUNATELY WE CANNOT DELIVER TO A PO BOX ADDRESS

New Zealand:
- Estimated delivery 1-2 business days (not including regional areas up to 4 business days)

North America:
- Estimated delivery 2-4 business days

United Kingdom & Ireland:
- Estimated delivery 3-5 business days

Asia:
- Estimated delivery 2-3 business days

Europe:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden & Switzerland
- Estimated delivery 2-4 business days

If your country is not listed please email enquiries@carolina.net.au for a shipping quote.

 

CUSTOMS

Customers can be charged fees from their own country for buying product online.

Unfortunately Carolina cannot take responsibility of any customs or import fees that may occur once the parcel reaches its destination country.

Please note Carolina does not collect or handle any tax charges or fees.

If you have any queries regarding tax you may have been charged, please contact DHL Express.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

 

TERMS & CONDITIONS

Estimated deivery times are to be used as a guide only, and do not take into account any possible delays.

We accept no responsibility for any loss or damage to goods occurring in transit. 

 

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