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a lifestyle label made with love

FAQ

How can we help?

LOYALTY

Learn more about how to manage your account, check your points and claim your rewards.

LOGIN NOW

RETURNING AND EXCHANGING
ONLINE AND IN STORE

Everything you need to know on how to accomplish an efficient and speedy exchange. 

LEARN MORE

FIND THE RIGHT SIZE

The key to comfortable and beautiful clothing? Find the perfect size for you! Click below to browse our sizing charts and learn how to take your own measurements.

FIND YOUR SIZE

SHIPPING

Learn more about dispatch and delivery times for domestic and international orders.

GET AN ETA

GIFT CARDS 

Spoil someone special with an in store or online gift card.

BUY A GIFT CARD

FIND A STORE NEAR YOU

Locate your nearest boutique in Melbourne or Sydney. 

VIEW LOCATIONS

CONTACT US

We are always here to help!
Give us a call on 02 8097 0730 or get support via email at enquiries@carolina.net.au

CONTACT US NOW

LOYALTY PROGRAMME

How do I sign up?
How do I check my account?
How do I redeem my points?
What do I have to do to earn points?
How many points am I earning?
What is Refer a Friend?
How do I use the Refer a Friend Programme?
Are there any other benefits to the Programme?

RETURNS & EXCHANGES

What is your exchange/returns policy?
Can I have a refund?
Do you provide refunds for sale items?
Need to exchange your order?
If I buy online can I go into store for an exchange or credit note?
What address do I post my return to?
Do I need to include a return slip if I am sending something back?
How long until my return is processed?
How long is my store credit valid for?
What if my handbag is damaged?

SIZING & FIT

Are your garments true to size?
How do I choose the right size?

SHIPPING & DELIVERY

When will my order be dispatched?
I live in Australia, when will me parcel arrive?
I live outside of Australia, when will my parcel arrive?
Who pays for any taxes and duties fees for my international order?
I still haven't received my order, what should I do?
Does Carolina offer Complimentary gift wrapping?

PLACING AN ORDER

What payment methods do you accept in store and online?
How does pre-ordering work?
I placed the wrong order! Can I change or cancel it?
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